Specialist, Network Monitoring


Main purpose

Infonas is currently looking for Engineer, Network Monitoring. As a member of the team you will be responsible for maintain service availability for the network and all services, providing first-level support for network and services, maintaining the Network Documentation and carry reporting tasks, represent Infonas with different customers and carriers professionally.


Scope of the Job

  • Service management and assurance of Infonas services and infrastructure


Main Tasks & Responsibilities

  • Customer service oriented by
  • Restoring customer services in minimum time
  • Attend customer issues within 5 minutes of their reporting
  • Follow on incidents persistently till closure
  • Identify root causes of corniche issues
  • Carry out L1 trouble shooting on Infonas network and services
  • Provide services and firmware upgrade on the following Platforms:
  • VoIP platform
  • Core IP network
  • Bitstream platform
  • GPON Platform
  • Actively participate in service commissioning and testing
  • Well founded in IP networks diagnostic and troubleshooting tools
  • Interface Infonas partners, carriers and customers on Planned Maintenance events.
  • Implement network documentation of Infonas circuits.
  • Service management and assurance of the below services:
  • VoIP platform and services,
  • Local and international Private Leased line circuits,
  • Transmission network
  • Core IP network
  • Bitstream platform
  • GPON platform
  • Microwave and wireless links
  • Monitor the physical security of the data centers and all POP’s
  • Implement access control on Infonas network assets data centers
  • Follow the NOC’s Processes and Policies
  • Follow the SLA agreements signed with Infonas customers
  • Maintain network documentation
  • Ensure full handover of each shift
  • Maintain a safe and tidy work station
  • Support other operation’s units and commercial units of Infonas
  • Actively participate in network projects within the Operations unit.
  • Participate in the information flow by creating work instruction methods


Problem Solving & Decision Making

Handles problems associated with:

  • Handles problems associated with Layer 1 – guidelines
  • Set priorities to issues on daily basis
  • Makes decisions independently


Key Competencies

1. Skills

  • Team player
  • Good Communication skills

2. Knowledge

  • Good operating knowledge of telecommunication and IP networks
  • Good knowledge of VoIP technology
  • Good knowledge of transmission and emulation technologies
  • Good knowledge of company’s products and services
  • Good knowledge of the company’s network structure
  • Good knowledge of the company’s customers and market share

3. Behavior

  • Interact effectively with peers, clients and vendors
  • Customer focus – responsiveness to service requirements
  • Collaborative; a team player that carries out own tasks and duties
  • Self-management skills – time management; Etc. . . .
  • Able to work for long periods unsupervised
  • Problem-solving capabilities
  • Procedural thinking
  • Pro active
  • High Customer – Quality Focus
  • Identifies and voices  issues that may harm the business


Experience, Education & Qualifications

  • Computer sciences or Telecommunications degree or equivalent knowledge
  • Understanding of telecommunication networks and principles such as voice and transmission
  • Good Understanding of computers and computer system architectures
  • Excellent Understanding of IP networks
  • CCNA Routing and Switching certified is a MUST
  • CCNA Voice is a plus
  • CCNP ISP is a plus


Working conditions

Physical demands

  • Need to work 12 hour shifts in a rotational pattern
  • Will be required to work weekends and public holidays
  • Will be required to work extra days/hours on demand

Environmental conditions

  • Working in normal office environment
  • Facing constant interruptions on a regular basis
  • Sporadically work in Data center environment, cold and noisy conditions

Sensory demands

  • Spending long working hours in intense concentration.

Mental demands

  • Dealing with a variety of people on numerous issues.



If you think you meet the above criteria, send your details to careers@infonas.com with a Reference Code : ENM-001

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